Top tips

Questions about online safety? We're here to help. Read our top tips to help keep your kids safe online.

Online safety: Where to start

The most important thing you can do is talk to your children about what they do online and how they can stay safe. But it can be difficult to know where to start. 

How do I keep my children safe on social media?

We've got 7 tips to help you keep your kids safe when they're using social media. 

How to talk TEAM

We have created four simple steps you can follow to make talking online safety a breeze.

Talk to your child regularly about what they’re doing online and how to stay safe. Let them know they can come to you or another trusted adult if they’re feeling worried or upset by anything they have seen. You can use our conversation starters to support you when starting these conversations.

Explore your child’s online activities together. Understand why they like playing certain games and make sure they know what they can do to keep themselves safe.

Agree your own rules as a family when using sites, apps and games. You can use our family agreement template to help you get started.

Manage your technology and use the settings available to keep your child safe. Use our reviews to explore parental controls and safety settings on your child's favourite app, site or game. 

Create a family agreement

Agreeing what you and your child do online is a great way to start talking about online safety. That’s why we’ve created a simple template for you and your child to use. Together you can decide what’s good to do online and what you should look out for. Once you’re both happy, why not stick it on the fridge as a reminder? You can also come back to it regularly to see if it’s still working.

How do I turn off location settings?

Follow the guidance from our O2 Guru below about showing your child how to turn location settings on and off when needed.

My child has seen inappropriate content – what should I do?

Children might come across inappropriate content online. Innocent searches can sometimes lead to not so innocent results.  Or children might look for things because they are curious.

If your child has seen inappropriate content online, you can:

  1. Talk to your child about what they’ve seen
    They might have questions or worries that you can answer. It’s also a good opportunity to let them know what is, and isn’t, appropriate for their age.
  2. Reassure them
    Tell them you’re glad they spoke to you about this and let them know they can come to you, another trusted adult, or Childline about something they’re concerned about.
  3. Set up parental controls
     Find out more about parental controls. 
  4. Report the content
    You can report inappropriate content on most apps, sites or games. If you’ve seen something worrying or illegal you should report this to CEOP.

How do I set up parental controls?

Parental controls can be confusing. Watch our O2 Guru video to learn more about setting them up. 

How do I keep my kids safe when they're gaming?

Children and young people play online games for loads of reasons; they find them fun, allow them to socialise and build their teamwork skills. Some games, like Pokémon Go and Harry Potter: Wizards Unite, even encourage them to get outside and explore the outdoors.

But there can be risks associated with online games, like bullying and in-game abuse, or they might see or hear upsetting or violent things.

We've got 3 tips to help keep them safe.