12 January 2021

8 tips for keeping your kids safe online during changing restrictions

Boys using tablet and phone

Follow our 8 top tips to help keep your kids safe online during lockdown and beyond.

With changes to our routines we've all been spending more time online, so we've put together our 8 top tips for keeping your kids safe online.

The best way to help keep your children safe online is to continue having conversations around online safety, regularly check phone and app settings together, and manage time online.

But it’s also a challenging time. If your usual rules and routines around online safety have stopped or changed, then be kind to yourself and think why. It might be that they just don’t work at the moment. Remember that it’s ok to adapt and make the right changes for you family.

1. Keep being a TEAM

It’s important to work together as a family to help keep your kids safe online. That’s why we’ve created four simple steps so you Talk, Explore, Agree and Manage online safety.

Talk to your child regularly about what they’re doing online and how to stay safe. Let them know they can come to you, another trusted adult or Childline if they’re feeling worried or upset by anything they’ve seen. Why not play our Parents vs Kids game to help get the conversation started?

Explore your child’s online activities together. Understand why they like using certain apps or games and make sure they know what they can do to keep themselves safe.

Agree your own online rules as a family. Use our family agreement template to help you get started.

Manage your technology and use the settings available to keep your child safe. 


We know starting a conversation isn’t always easy. Hear from our O2 Guru on where to begin.

2. It’s ok to be flexible

The internet plays a really important role for children and families, whether it’s for chatting, gaming, schooling, or even exercising. And because we’re all using it more and in different ways, you might need to be flexible with the normal rules, such as how long your child is spending online.

It has been a challenging time, so if your rules and routines around online safety have stopped or changed, then be kind to yourself and think why. It might be that they don't work for your family anymore and it is time to update your family agreement to make the right changes for your family.

3. Talk to them about who they're talking to

The online world has helped us keep in touch with family and friends we haven’t been able to see this year. But sometimes kids might talk to people they don’t know online, like on games or social media sites.

Make sure you’re chatting regularly to your child about who they’re talking to online and what apps they’re using. Remind them that they shouldn’t share any personal information, like names, locations or links to other social media sites. Tell them if someone starts asking them questions or suggests using another app like Snapchat or Instagram they should come and tell you.

Explore safety settings together like block and report so your child knows how to stop unwanted contact or end an online chat if it's not about the game.

You should also check out our advice article on Talking to people online: When should I worry? to help you understand why kids might make friends online and how you can keep them safe.

It can be helpful to supervise children when they’re online but it can also be time consuming! If your child is chatting or playing with friends online, you could always talk to other parents and see if you can take it in turns to supervise and support them, just like you would if they were at each other’s houses.

4. Get familiar with video chatting and livestreaming

Do you know the difference between video chatting, video sharing and livestreaming? Don’t worry if the answer is no, it can be confusing (especially when some apps do more than one!) Right now, it’s likely that a lot of children are spending more time doing all three, so read our advice article on what they all mean, why kids use them and how to keep them safe.

5. Take online safety offline

To help you keep your kids safe, we’ve created some activity sheets to make it even easier for you to have conversations about staying safe online. Print off our word search and use the words as prompts for an online safety chat. Or use our countryside and city colouring in sheets to talk about what your child likes doing online and ways to stay safe.

6) Get to know gaming 

Playing games online can be a great way for kids to be creative, learn new skills and stay connected with friends over lockdown. But with so many different games available, and new ones popping up all the time, it can be difficult to stay on top of what your child is doing.

Familiarise yourself with your child’s favourite game and use our reviews to help you decide whether it’s appropriate for them to use. Look out for things like the age rating and whether it has any chat features.

Before you let your child use a new game, agree some rules around who they can play with and when. Check out our advice on gaming for other tips to help keep your kids safe playing games online.  

7. Think about age and content ratings

If your child is using new apps or playing popular games, it can be hard to know if they’re age-appropriate or not. To make it more confusing, there’s often an official, app store and PEGI rating, which is sometimes based on age and other times on content. But don’t worry, we are here to help with age and content ratings in our advice article.

8. Create and explore their profile on streaming services

Most streaming services offer the option of creating a child’s profile so that you can manage what content they have access to and help ensure that it is suitable for their age.  For details on how to set up the profile, take a look at our reviews for streaming apps.

Once you’ve set up your child’s profile, we would recommend having a look at some of the films and programmes they can see to check whether they’re all appropriate for your child.  


dad smiling with toddler

Need more support during this time?

Whether you’re working from home with your kids for the first time or supporting children with anxiety due to coronavirus, the NSPCC has got advice for you.

Find out more