What are people saying about
PenPal World?

O2 Guru's Top Tip for PenPal World

O2 Guru Paul says:

“It's easy to block someone on PenPal World. You can click on 'Block' under the user's profile to ensure you aren't contacted by anyone you don't want.”

Our O2 NSPCC Online Safety Helpline can help you to set up parental controls, adjust privacy settings or get advice on social networks. Call them for free on 0808 800 5002.

You can also book a free in-store appointment with an O2 online safety guru here.


What's the right age for PenPal World?


PenPal World says

This is taken from PenPal World’s own guidelines and is accurate as of March 2017.


Our panel of parents say

Based on our independent panel of nearly 700 parents, surveyed through YouGov in January 2017.


Children say

Based on 1,696 responses from children and young people in December 2016 and January 2017.


Net Aware visitors say

Based on 187 votes from visitors to the Net Aware site – you can vote too.

What do you think?

Adjust the slider and tell us what you think is the right age to join PenPal World:


Submit my vote

Thank you!

We'll add your vote to the average rating.

Is content on PenPal World suitable for children and young people?

We asked young people and parents to tell us about the content they came across on PenPal World. Here are the types of inappropriate content that they reported:


Medium Risk

Violence and hatred

Medium Risk


Low Risk

Suicide and self-harm

Low Risk


Low Risk

54% of parents reported seeing violence and hatred on this site.

9% of young people reported seeing sexual content on PenPal World.

Start a conversation with your child
about PenPal World

We know it can be awkward but no amount of information beats talking to your children about their experiences online.

Why don’t you show me some of the sites and apps you like?

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