Social networks, apps and games


FaceTime lets you make video and audio calls from your iPhone, iPad and iPod touch. You can also capture photos during calls using the Live Photos feature, which is like a screenshot.


Official age rating


Net Aware age recommendation

Kids use this to...






Our safety ratings

Overall safety rating:

Our overall rating for FaceTime


FaceTime is only available on devices made by Apple and users can only be contacted by people who have their Apple ID or phone number. You should talk to your child about this and remind them to never share their contact details with someone they don’t know or have met online.

Kids under the age of 13 should be supervised when using the app and you should explore the settings available on your child’s device to make sure it is set up safely.

Safety features

There are no parental controls available specifically on FaceTime but you can set up safety settings on your child’s Apple device to help keep them safer. This will help you manage things like screentime and the apps they’re allowed to use.

Privacy & location

You can only be contacted by people who have your phone number or Apple ID so there are no privacy settings available.

FaceTime does not share your location.

Reporting & blocking

There are no reporting features on the app but there is a blocking feature that lets you block contacts from messaging you again.


FaceTime is not a content-related app therefore there is no requirement for blocks/filters specifically, but there are content-limiting features available on Apple devices.

O2 Guru top tip


On FaceTime for kids

Show your child how to block unwanted callers and talk to them about only answering to people they know.

Top tips for staying safe

Sit down with your child and explore FaceTime together. This will help you understand why your child wants to use the app and give you an opportunity to discuss way they can stay safe while using it.

You might want to do test call with a family member and show your child how to use some of the different features, like reporting and blocking.

Help your child think about what they share online and who sees it. Compare it to what they would be happy to share offline.

Use examples that are easy for them to understand: “You shouldn't give your number to somebody you don't know on the street. Is somebody online you don't know any different?”

Listen to their answers. And be positive and encouraging.

Remind them that they shouldn’t share private things, such as:

  • personal information, like names, emails, phone numbers, location and school names
  • other people's personal information
  • links to join private group chats
  • photos of themselves
  • photos of their body, such as sexual photos or videos.

Talk to your child about only adding contacts they know. If they receive requests from people they don’t know, they can block them.

To block another user on FaceTime you:

1) Tap the Info button next to the phone number, contact or email address you want to block.
2) Scroll down and select ‘Block this user’.

And remember to let your child know that they can always talk to you about worrying things they see online.

Apple, who develop FaceTime, have information on Family Sharing, where you can create an Apple ID your child if they’re under 13.

This lets you choose what your child can access on the Apple devices they use, including FaceTime.

But remember to go through this process together and be prepared to discuss your decisions.

Explain that you understand the internet is a great place to play, create, learn and connect. But remind them they can talk to you if anything upsets or worries them.

Reassure them that you won’t overreact – you’re just looking out for them.

It’s important to remind your child that they can talk you, another adult they trust, like a teacher, or Childline about anything they see online.

Make sure you check in with your child regularly about who they’re talking to on FaceTime and remind them to never chat with people they don’t know.

You should agree some rules around who they’re allowed to speak with and when. For younger children we would recommend that you supervise them when making video calls.

Remind them to never share their mobile number or Apple ID with anyone online without checking with you first.


Talking to your child

Having open, regular conversations with your child will help you to really understand and explore the online world together. Our tips and advice can help you start these conversations.

Talk about staying safe online

Stay up to date

Get emails on the latest social networks, apps and games your kids are using, so you're always up to date.

Sign up