What are people saying about
Facebook and Messenger?

O2 Guru’s Top Tip for Facebook and Messenger

O2 Guru Rosa says:

“It's really simple to block someone on Facebook. Just click on a contact and follow the prompts to block. They will not be able to send any inappropriate messages once this is done.”

Our O2 NSPCC Online Safety Helpline can help you to set up parental controls, adjust privacy settings or get advice on social networks. Call them for free on 0808 800 5002.

You can also book a free in-store appointment with an O2 online safety guru here.


What's the right age for Facebook and Messenger?


Facebook and Messenger says

This is taken from Facebook’s own guidelines and is accurate as of March 2017.


Our panel of parents say

Based on our independent panel of nearly 700 parents, surveyed through YouGov in January 2017.


Children say

Based on 1,696 responses from children and young people in December 2016 and January 2017.


Net Aware visitors say

Based on 2152 votes from visitors to the Net Aware site – you can vote too.

What do you think?

Adjust the slider and tell us what you think is the right age to join Facebook and Facebook Messenger:


Submit my vote

Thank you!

We'll add your vote to the average rating.

Is content on Facebook and Messenger suitable for children and young people?

We asked young people and parents to tell us about the content they came across on Facebook and Facebook Messenger. Here are the types of inappropriate content that they reported:


Medium Risk

Violence and hatred

High Risk


Medium Risk

Suicide and self-harm

Medium Risk


Medium Risk

59% of parents reported seeing violent or hateful content on Facebook. 38% reported adult or illegal content, which could include alcohol, gambling, swearing or drugs.

64% of young people reported seeing violence and hatred on Facebook. 47% reported bullying.

Start a conversation with your child
about Facebook and Messenger

We know it can be awkward but no amount of information beats talking to your children about their experiences online.

I know the internet is a great place – I’m happy for you to use it. I just want you to be OK.

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