Social networks, apps and games

Clash of Clans

Clash of Clans is a free cartoon-style strategy combat game played on mobile devices. You are set in a fantasy world where you build and take charge of a village. Players can build their own armies, knows as clans, and battle other clans from around the world. You can battle clans on your own or join forces with other clans, known as Clan Wars. Although a free game, as with many other games it relies on in-game purchases to enhance the game play.


Official age rating


Net Aware age recommendation

Kids use this to...






Our safety ratings

Overall safety rating:

Our overall rating for Clash of Clans


The game contains some mild cartoon violence that some children might find upsetting. It also has an in-app chat function where players can talk to each other while playing the game. Private chat is not available.

There aren’t any parental controls within the game, but you can set up separate controls on your child’s device.

We think this game is suitable for kids over the age of 13 to use but you should make sure to talk to your child about who they’re talking to and explore any device parental controls that can help keep them safer.

Safety features

Clash of Clans requires users to be aged 13 and over to play. There are no parental controls available on the app but the game has a useful guide for parents and carers that will give you more information about how you can keep your child safe.

We would recommend exploring the settings also available on your child’s device to help you manage the games your child can download and in-app purchases.

The game has an in-app chat function that lets you speak to other players that can’t be switched off.

Privacy & location

There are no location settings within Clash of Clans and limited privacy settings.

Players are asked to choose a nickname that can be seen by other players during game play. We would recommend you help your child decide on an unidentifiable nickname.

Reporting & blocking

There is no way to block another user on Clash of Clans. Players do have the option to ‘mute’ other users while playing the game. This stops their messages from appearing in the chat box. However, this is reset after each individual game.

Players can report other users directly in the app. Parents and carers can also report other players by emailing

We would recommend reading the game developer’s Safe and Fair Play policy  which outlines how they’re trying to keep people safe on the platform.  


Clash of Clans does contain some mild cartoon violence that some kids might find upsetting.

Players can’t share videos or images on the chat function but there’s still a chance your child could be sent an upsetting or inappropriate message.

Clash of Clans has a ‘profanity filter’ that hides inappropriate language on a chat. While enabling this feature will stop your child from reading the inappropriate word, they will still see that it has been sent. There’s also no guarantee it will stop everything.

O2 Guru top tip


On Clash of Clans

Explore how to mute and report other players with your child. Let them know they can come to you with any issues or concerns.

Top tips for staying safe

Sitting down with your child and exploring Clash of Clans together is a great way for you both to learn more about the game and the functions that are available within it.

You could watch them play a game or if you feel like it, have a go yourself. This will give you a chance to talk your child about why they like to play Clash of Clans and help you feel more confident when advising them about how they can keep safe.

Also use this opportunity to chat to your child about the game’s Community Standards so they understand what behaviour is expected of them and other players.

We would also recommend reading their Parent Guide for more information about the game.

Clash of Clans has a chat function that lets players talk to other users during game play so you should make sure to check in regularly with them about who they’re talking to.

Remind them that conversations should only be about the game, and if someone starts asking them other questions or suggests they speak using another app like Snapchat or Instagram they should tell you.

As the chat is public, you should also remind them to never share any personal information like names, links to other social media sites or locations with anyone on the app.

Be aware that some children use third party chat apps like Discord to communicate with other players while gaming. Make sure to ask your child if they’re using any other messaging apps to chat with friends or people they don’t know while playing games online

Make sure your child knows how to mute and report other users if someone in the game upsets them or makes them feel uncomfortable.

To ‘Mute’ another player you need to:

1) Press the emote icon
2) Select ‘Mute’

Sit down with your child and ensure they know how to mute someone that they don’t want to talk to by going into the battle, pressing the emote icon and select ‘Mute’.

To report another player you need to:
1) Choose the message you would like to report.
2) Select ‘Report’.

Gaming is a fun way for kids to relax and stay entertained outside of school but it’s important to agree rules to keep them safe whilst gaming. These could include which games are safe to play, who they can play with, where they can use their devices at home or how long they can play for.

For example, you might agree with them they can play in the main family rooms at the weekends with their school friends. Different rules will work for different families but often work best when agreed together as a family. That way your child can share things like how long each game lasts which is helpful to know when agreeing time limits.

It can help to write down any new rules together as a family so you can come back to them later. Use our family agreement to get you started.

Explain that you understand the internet is a great place to play, create, learn and connect. But remind them they can talk to you if anything upsets or worries them.

Reassure them that you won’t overreact – you’re just looking out for them.

It’s important to remind your child that they can talk you, another adult they trust, like a teacher, or Childline about anything they see online.


Talking to your child

Having open, regular conversations with your child will help you to really understand and explore the online world together. Our tips and advice can help you start these conversations.

Talk about staying safe online

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