Social networks, apps and games
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Clash of Clans

Clash of Clans is a combat game where players build their own armies (clans) and battle against other armies from around the world. You can join forces with other armies or battle against others on your own. There is also a chat feature where you can talk to other players.

13+

Official age rating

10+

Parent age rating

What do parents say?
8+

Child age rating

What do children say?

At a glance

Kids use this to...

Play

Create

Learn

Connect

Expert view of the risks...

Sexual

Low Risk

Violence & hatred

Medium Risk

Bullying

Medium Risk

Suicide & self-harm

Low Risk

Drink, drugs & crime

Low Risk

O2 Guru top tip

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On Clash of Clans

Explore how to mute and report other players with your child. Let them know they can come to you with any issues or concerns.

Top tips for staying safe

Always check the age ratings of games. You can usually find this on the official site or wherever you downloaded the app.

Most games should have a PEGI rating which represents the recommended minimum age a player should be based on the content and themes of the game. But PEGI ratings don't consider communication features, such as chat. You can find more info on the official PEGI site.

Remember that age ratings are a general guide and don’t cover everything. It's important to check the game out for yourself before letting your child play it. And you know your child better than anyone, so think about whether it’s suitable for them as an individual.

Exploring apps, sites and games together is a great way to involve your child in the decision-making process.

Be positive about what you see, but also be open about your concerns. Ask them what they think is appropriate and what worries them.

If you decide it’s not appropriate, then make sure you explain your reasons why (and be prepared for an unhappy child).

You might decide it’s ok for your child to use. If so, make sure you follow the tips below to ensure it’s as safe as possible. And work out a time when you’ll next discuss the app.

Help your child think about what they share online and who sees it. Compare it to what they would be happy to share offline.

You might want to start by asking:

  • What kinds of things do you share online?
  • Should we share everything?
  • What shouldn’t we share?

Use examples that are easy for them to understand: “You wouldn’t give your number to somebody you don't know on the street. Is somebody online you don't know any different?”

Listen to their answers. And be positive and encouraging.

Remind them that they shouldn’t share private things, such as:

  • personal information, like emails, names, phone numbers, school names
  • photos of themselves with strangers
  • photos of your body, such as sexual photos or videos
  • gossip

Explain that you understand the internet is a great place to play, create, learn and connect. But remind them they can talk to you if anything upsets or worries them.

Reassure them that you won’t overreact – you’re just looking out for them.

And if they feel like they can’t speak to you, tell them to talk to an adult they trust, like a teacher or Childline.

Make sure your child knows how to mute, block and report other users if someone in the game upsets them or makes them feel uncomfortable. 

Clash of Clans lets you report other players using the report button inside the chat.

And remember to let your child know that they can always talk to you about worrying things they see online.

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Talking to your child

Having open, regular conversations with your child will help you to really understand and explore the online world together. Our tips and advice can help you start these conversations.

Talk about staying safe online

What children and parents are saying about Clash of Clans

We've spoken to over 2,000 parents and kids to find out what they think.

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Kids

What do children and young people dislike about Clash of Clans?

• That random people can talk to you – although you can stop this by changing your privacy settings
• There are in-app purchases
• There is cartoon violence in the game
• Arguments in the group chat
• Some rude words still appear in the chat, even though there’s a filter

It can be quite addictive and there can be mean messaging.

Boy, 13

What do children and young people like about Clash of Clans?

• It’s a fun game where you work hard as a team
• You can report and block people if they aren’t appropriate and also change your privacy settings
• Rude words are blurred out

I like the way I can build my own village, get better and communicate with my friends.

Boy, 13

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Parents

Signing up to Clash of Clans

Overall, parents thought it was too easy for a child to pretend to be older in order to sign up to Clash of Clans.

It’s easy for a savvy child with an email address.

Dad of four children

Reporting on Clash of Clans

I once reported unsuitable language but do not know what happened.

Dad of 17 and 18 year olds

Privacy settings on Clash of Clans

There is no personal information visible in your profile.

Dad of 7 and 10 year old boys

Safety and support on Clash of Clans

Most parents thought it was easy to find out whether Clash of Clans had rules or community standards, and that it was easy for a young person to find information about keeping themselves safe on the platform.

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