WhatsApp

Your child might receive upsetting or negative things from other users on WhatsApp. If this happens, they might want to report or block them.  

WhatsApp has guidance on how to block other users, as well as general information on staying safe.
 
Take the time to explore this with your child, discussing when and why you might want to block somebody.

And remember to let your child know that they can always talk to you about anything they see online. 

Sitting down with your child and exploring their favourite app or game is a great way for you to learn more about what they like to do online.

You can ask them why they like to use an app or play certain games, as well as who they’re talking to and what sorts of things they’re sharing.

You can also read our Net Aware reviews for tips on how to keep kids safe on popular apps, sites and games.

WhatsApp group chats mean your child might be added to conversations with people they don’t know, which could increase the chance they come across upsetting or negative messages. (But remember, they could still see this from people they do know!)

WhatsApp default settings mean that anyone, including people outside your child’s phone contacts, can add them to group chats without their approval. To prevent this, we recommend changing the group chat settings from ‘Everyone’ to ‘My Contacts Except…’ and using the tick icon to select all contacts.

The ‘My Contacts Except…’ option means only your child’s phone contacts, except those you exclude, can add your child to groups. But by selecting all contacts, it means that nobody should be able to add your child to a group chat without first sending them an invitation, which they’ll need to accept before being added to a group chat.

For a step by step guide, WhatsApp has more information on group chat settings.

In the settings, under privacy, you can change who can see your personal info, including your profile photo.

We recommend exploring these features with your child and changing the settings so that only your child’s contacts, or nobody, can see their personal information.

Make sure that their profile photo and status updates only visible to their contacts or nobody at all. This will help to keep their identity private from people they might not know.

We also recommend changing who can see the ‘about’ info (a bit like a status) to either their contacts or nobody. And remind your child not to share details about their location here. If they need to let friends or family know where they are, they can message them separately.

WhatsApp has guidance on how to change your privacy settings.

Help your child think about what they share online and who sees it. Compare it to what they would be happy to share offline.

Use examples that are easy for them to understand: “You shouldn't give your number to somebody you don't know on the street. Is somebody online you don't know any different?”

Listen to their answers. And be positive and encouraging.

Remind them that they shouldn’t share private things, such as:

• personal information, like names, emails, phone numbers, location and school names
• other people's personal information
• links to join private group chats
• photos of themselves
• photos of their body, such as sexual photos or videos.

Explain that you understand the internet is a great place to play, create, learn and connect. But remind them they can talk to you if anything upsets or worries them.

Reassure them that you won’t overreact – you’re just looking out for them.

It’s important to remind your child that they can talk you, another adult they trust, like a teacher, or Childline about anything they see online.